Press the Info button in the mobile id card. The validity of the id is displayed there.
The id was identified succesfully with the reader, but the reader shows red light and the door does not open.
The access control system did not provide access rights for you. Contacn your administrator, if you think that you should have access rights to the door.
I have forgotten my password
You can request password reset from the service. From the login screen press "Forgot password" link.
Then in the following screen retype your username (email) and press the "Reset password" -button.
The service sends to the email link which can be used to reset password.
